Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We reserve the right to refuse a return simply for change of mind or circumstances. Return or exchange of computer hardware and peripherals, unless faulty, is usually not possible due to third party constraints on us.

Unless the goods are faulty, we may not be able to accept the return or exchange due to copyright and licensing restrictions where the plastic seal or shrink wrap of packaging is broken.

Where goods are not faulty, the right of refusal for the return or exchange of products is at our sole discretion. A restocking fee of up to 15% will be charged on all returned goods which are not faulty and which are nevertheless accepted by us for return.

No credit given on orders due to price differences with other suppliers or due to subsequent price reductions by us. Please make sure you shop around and select carefully at the time when you place your order.

Any discrepancy in your order or any incorrect, missing or damaged items received by you must be notified to us in via email &/or phone call within 24 hours of you receiving your delivery.

Defective products must be returned in original cartons and with all original parts, packing materials, relevant manuals and cables and accompanied by a copy of the relevant invoice. Once returned, defective items will be inspected and assessed by a technician. Some items will need to be sent away to their manufacturers, approval is at their discretion. You may have to re-order for a replacement.

All claims for damaged goods will only be accepted if made within 48 hours of the delivery because of constraints on us by couriers. If a product is found to be refilled, re-manufactured or tampered with in any way the claim will be rejected and sent back to you at your expense.

All returns of incorrectly invoiced items must be returned in new condition with no writing, any form of labels or marking on them, otherwise credit will be denied and the stock returned to you at your expense.

Freight on returns will not be paid for by us unless the order has been wrongly fulfilled or you have a confirmed warranty issue within the 30 day RTB period.

NOTE: All service work (Technical Support) is non-refundable. If the service or repair was incorrectly diagnosed by the technician or the issue is still current. Tech Shed will not charge any additional labour costs until the issue is fixed. 

You can always contact us for any further question at;

contact@techshedcomputers.com.au